Cancellation and refund policy
What happens to your money if plans change, if the weather changes them for you, or if we cannot provide the car.
We try to keep this simple and fair. Cancel with reasonable notice and you get your money back. Cancel at the last minute and we will still try to protect the value of what you paid.
Cancelling a car booking
| Notice given before pickup | Refund of advance |
|---|---|
| More than 48 hours | 100% refunded |
| 24 to 48 hours | Held as credit for 6 months |
| Less than 24 hours | 50% held as credit |
| No-show at pickup | Advance forfeited |
Cancelling a tour package
- More than 21 days before departure — full refund of the advance, less any non-refundable hotel or permit charge already paid on your behalf.
- 15 to 21 days — 75% of the advance refunded.
- 7 to 14 days — 50% of the advance refunded.
- Less than 7 days — the advance is held as credit against another trip within six months.
Hotels in Gangtok, Lachung, Paro and Kaziranga often demand non-refundable deposits during peak weeks. Where that applies to your booking we will tell you in writing before you pay, and that portion cannot be refunded whatever the notice period.
If we cancel
If we cannot provide the vehicle we agreed on, we will arrange an equivalent or better one at no additional cost to you. If no vehicle can be arranged at all, every rupee you have paid is refunded in full, including any non-refundable component we had committed on your behalf.
Weather, landslides and closures
Nathu La closes at the army's discretion. North Sikkim roads close after heavy snow. NH10 closes during monsoon landslides. In these cases:
- Government permit fees already paid are not refundable to us and therefore cannot be refunded to you.
- Our own service charge for any day that could not be operated is waived or credited.
- We will offer an alternative route or sightseeing day wherever one exists.
- Additional hotel nights caused by a closure are payable by you.
Shortened trips
If you end a multi-day trip early for personal reasons, the days already run are charged in full and the driver's return journey is charged at the per-kilometre rate. Unused hotel nights are refunded only to the extent the hotel refunds us.
How refunds are paid
Refunds go back to the same UPI ID or bank account the advance came from, within seven working days of the cancellation being confirmed in writing. Bank processing may add two or three days. We do not refund in cash.
How to cancel
Send a written cancellation to [email protected] or on WhatsApp to +91 86705 67787, quoting your booking reference. The time we receive the message is the time used to work out the refund band. A phone call alone is not a cancellation, though you are welcome to call and follow up in writing.